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*Confirmed Reservations* Reservations are only valid and confirmed when accompanied with a signed Reservation Form and credit card to hold the booking. In the event you cancel your reservation after booking up until 12 hrs prior to pick up time, a $75 charge will be applied.
*Changes, Cancellations & Late Cancellations:* Any changes or cancellations must be made by calling us directly. These changes may not be sent by text or email. Customers who choose to cancel their reservation within 12 hours of the scheduled pick-up time will be subject to a charge equivalent to 50% of the Total Fare. Any cancellation made less than 3 hours prior to pick-up time will be charged the full amount. While it is our hopes to accommodate late cancellations as "things happen" this policy is in place to account for the logistical preparations that have been made on our end. Any other Cancellations that are made once a reservation is booked will be charged an amount of $75.
*Flight Cancellations * - If a flight is cancelled before the driver departs for the airport, a $75 fee will be charged. - If the driver is already en route to the airport, a fee of half the total rate will be charged. - If the driver has already arrived at the airport, the full rate will be charged. Due to the distance between the Outer Banks and the airport, these fees are necessary to cover our logistics costs and our drivers' time.
*Wait Time Policy* We provide a one-hour grace period from your original pickup time at no extra charge. After this first hour, a fee of $15 will be applied for every additional 15 minutes of waiting. *No-Show Policy* If we have not heard from you within 30 minutes of the scheduled pickup time, the booking will be marked as a "No-Show." *Flight Monitoring* We monitor all flight statuses and understand that communication may be difficult while in transit. If a flight delay is documented, we will wait for your arrival and apply any applicable fees accordingly.
*Late Night & Early Morning Reservations* Late-night and early-morning reservations scheduled between 10:00 PM and 5:00 AM. will be provided a one-hour grace period for delays. After one hour, we will assess our upcoming schedule and driver availability to determine if we can continue to wait (see *Wait Time Policy*) or if the reservation must be marked as a "no-show." While we strive to accommodate delays as they are out of your control, we must prioritize the safety and rest requirements of our drivers, as well as our commitments to other passengers scheduled within the following 12-hour period. If we are unable to wait beyond the grace period, we may suggest staying at a local hotel until the following morning, provided we have availability then. Otherwise, alternative arrangements will need to be made on your end.
*No-Show Reservations:* In situations where a reserved service is marked as a "No-Show," the card on file will be charged the full rate on Reservation Form plus 10% no show fee. This policy is designed to maintain fairness for both our customers and our operational schedule.
***Additional Information*** Any interior or exterior damage to vehicle caused by any passenger in your group will be the responsibility of the listed customer on your reservation form and will be charged with the card on file. GO2OBX Shuttle is not responsible for any passengers' expenses in the rare event of any mechanical failure. In cases of extreme weather conditions that impair safely navigating roads to fulfil the reservation, we will notify you by phone as soon as possible and will refund any payments made.
Please note that by proceeding with your reservation, you acknowledge and agree to the terms outlined above.
For any questions or concerns regarding these terms and conditions, please do not hesitate to contact us. Your understanding is greatly appreciated.